Refund Policy

Free Return Policy

Our free return policy is valid for 30 days. If your purchase has been more than 30 days, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. The item must be in its original packaging. No refunds or exchanges will be offered for items that are not in their original condition, are damaged or missing parts not due to our fault, or are returned more than 30 days after receipt.

To complete your return, we require your receipt or proof of purchase.

If you meet the above criteria, please contact us at Support@masrecomendados.top to initiate our free return policy. Do not return your purchase directly to the manufacturer.

Refunds

Once the return process is established and we have received and inspected your product, we will send you an email to let you know whether your refund has been approved or denied.

If approved, we will process your refund and automatically apply a credit to your credit card or original payment method within a few business days.

Delayed or Missing Refunds

If you haven't received your refund yet, please first check your bank account and then contact your credit card company. It may take some time for your refund to be posted. Next, contact your bank. Refunds typically take some time to process.

If you have completed all of the above and still haven't received your refund, please contact us at Support@masrecomendados.top.

Exchanges

We only exchange defective or damaged items. If you require an exchange for the same item, please email Support@masrecomendados.top.

Shipping

Masrecomendados' free return policy covers the shipping costs of your return. Once you contact us at Support@masrecomendados.top to initiate the return process, our customer service staff will provide you with further shipping details for your return.

Depending on where you live, the time it takes for your exchanged product to arrive may vary.